FAQ
🛒 Ordering
How do I place an order?
Simply add items to your cart and complete checkout. You’ll receive an order confirmation by email once payment is successful.
Can I change or cancel my order?
Orders can only be modified or canceled before shipment. Once tracking is issued, changes are no longer possible.
Contact us immediately if you made a mistake.
Do you accept payment plans?
Some payment options (Shop Pay, Klarna, Afterpay, etc.) may be available at checkout depending on your location and eligibility.
Is my payment secure?
Yes. All transactions are encrypted and processed through secure payment gateways.
Why was my payment declined?
Common reasons include insufficient funds, incorrect billing info, or bank restrictions. Try another card or contact your bank.
📦 Shipping
Where do you ship from?
Products ship from multiple U.S. distribution centers and manufacturer warehouses depending on brand availability.
How long does shipping take?
Typical delivery time:
Processing: 1–2 Business days
Shipping: 3–10 business days (U.S.)
Some specialty items may take longer.
Do you provide tracking?
Yes. Tracking is emailed once your order ships.
Why did my order arrive in multiple packages?
If you ordered items from different suppliers, they may ship separately.
Do you ship internationally?
Currently we focus on U.S. orders. International shipping availability varies by product, contact sales@parts4motorcycles.com for more information on international shipping availability
My tracking hasn’t updated — is this normal?
Yes. Tracking may take 24–48 hours to activate after label creation.
🔧 Fitment & Compatibility
How do I know if a part fits my bike?
Always verify compatibility using:
Manufacturer fitment charts
Product descriptions
Your VIN when applicable
If unsure, email support@parts4motorcycles.com before ordering, we are here not only to confirm fitment, but also to help you choosing your part!
What if I order the wrong part?
Returns are accepted only if the item is unused and uninstalled. Return shipping is customer responsibility, we are here to help you with any processes.
Do you guarantee fitment?
Fitment responsibility lies with the buyer. Motorcycle models vary by year, trim, and market.
We strongly recommend confirming before purchase.
If you are uncertain, email support@parts4motorcycles.com, we are here to help.
🔄 Returns & Refunds
What is your return policy?
You have 30 days from delivery to request a return on unused items in original condition.
Are installed parts refundable?
No. Once installed or used, parts cannot be returned.
Are electrical parts refundable?
Electrical items are non-returnable once opened.
Do you charge restocking fees?
Items with the total value of $2000+ may incur a 10–20% restocking fee depending on supplier policies, contact support@parts4motorcycles.com to confirm restocking fees in your specific item.
Remember, we are here to help. :)
How long do refunds take?
Refunds are processed within 5–10 business days after inspection. If there is a emergency regarding refund processing times, please, contact support@parts4motorcycles.com so we can make a exception.
Who pays return shipping?
Customer pays return shipping for regular returns
P4M pays for returns if item is defective or incorrect.
⚠️ Damaged / Incorrect Items
My item arrived damaged. What do I do?
Contact us at support@parts4motorcycles.com within 48 hours with photos of:
Product
Packaging
Shipping label
We’ll replace or refund immediately.
I received the wrong item.
Send photos to support@parts4motorcycles.com. We’ll fix it immediately.
🏁 Performance Parts Disclaimer
Are exhausts and performance parts street legal?
Some products are for off-road or track use only. Always check local laws.
Will aftermarket parts void my warranty?
You should always check with your manufacturer or dealer, if uncertain, we are here to help! Send a email to support@parts4motocycles.com so we can help you with this matter :)
Do exhausts require tuning?
Many performance exhausts benefit from ECU tuning for optimal results.
We highly recommend tuning after installing a new exhaust
If you need help regarding tuning or no tuning, contact our specialists at support@parts4motorcycles.com
🧾 Taxes & Fees
Do you charge sales tax?
Sales tax is applied where required by law.
Are import duties included?
Any customs fees are the customer’s responsibility.
💳 Chargebacks & Fraud Prevention
What happens if I file a chargeback?
Chargebacks trigger an internal review and may permanently block future purchases.
Please contact us first — we resolve issues fast.
🛠 Installation
Do you install parts?
We currently sell parts only.
Installation must be performed by a qualified mechanic.
We include a list of recommended shop's for some cities.
If you are a customer looking for shop reccomendations, send us a email at support@parts4motorcycles.com
If you are a shop, wanting to make the recommendation lists, send us a email at partners@parts4motorcycles.com
Physical visit and inspections may apply.
Do you provide installation instructions?
Most products include manufacturer instructions. Some performance parts require professional installation.
Our team is dedicated to make your installation easiest as possible. If you need any product support or manuals(if not already in the product) please, contact support@parts4motorcycles.com
📧 Communication
How do I contact support?
Email us at:
support@parts4motorcycles.com
How do I contact sales?
Email us at:
sales@parts4motorcycles.com
How do I contact partnership?
Email us at:
partners@parts4motorcycles.com
How fast do you reply?
Our max response time is 12hours, regular emails in regular business hours tends to receive immediate response
🏷 Product Availability
Why does stock change?
Inventory syncs with multiple suppliers and may update in real time.
Can you special-order items?
Yes — email our sales team at sales@parts4motorcycles.com
🎁 Gift Cards
Are gift cards refundable?
No. Gift cards are final sale.
🧠 Dropshipping Transparency
Do you hold inventory?
Yes, although some products ship directly from distribution partners.
This allows better pricing and wider availability.
🔐 Privacy
Do you share my information?
Never. Customer data is protected and never sold.
❓ Still Need Help?
We’re here.